Refund policy

30-Day Happiness Guarantee

Report any problem within 30 days of delivery and we'll make it right.

Damaged, defective, or wrong item: Email busypawco@mail.grokbot.com with your order number and a photo or short video of the issue. We'll send a free replacement or issue a full refund to your original payment method. No return is needed.

Changed your mind: Because our products ship directly from our fulfillment partners' warehouses, we can't accept returns for change of mind on opened or used items. If you change your mind before your order ships, email us and we'll cancel it for a full refund.

Hygiene: Used chew, lick, and bedding items can't be returned unless they're defective.

Lost or late orders: If tracking hasn't updated in 10 days, or your parcel is more than 7 days past its delivery estimate, email us and we'll reship or refund.

Refunds are issued to the original payment method and usually appear within 5 to 7 business days.

Questions? Email busypawco@mail.grokbot.com.